Skyeface Digital Limited

1. Introduction

Skyeface Digital Ltd ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Information You Provide Directly:

Account Registration: Name, email address, password, phone number, and profile information
Orders: Billing and shipping address, payment information, and order details
Communications: Messages you send us through contact forms, email, or chat
Support: Information provided when requesting customer support or filing complaints
Surveys: Responses to surveys, feedback forms, and promotional offers

Information Collected Automatically:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, clicks, and browsing patterns
Cookies and Tracking: Data from cookies, web beacons, and similar tracking technologies
Location Data: General location based on IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process and fulfill your orders
To send transactional emails (order confirmations, receipts, etc.)
To provide customer support and respond to inquiries
To send marketing communications (with your consent)
To personalize your experience on our website
To conduct research and analytics
To prevent fraud and protect against security threats
To comply with legal obligations
To enforce our Terms and Conditions

4. Information Sharing

We may share your information with third parties in the following circumstances:

Service Providers: Companies that assist us in operating our website and conducting our business (payment processors, hosting providers, email services)
Business Partners: With partners for joint marketing initiatives (with your consent)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with mergers, acquisitions, or sale of assets
Your Consent: When you explicitly consent to share information

Note: We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

SSL/TLS encryption for data transmission
Secure password storage using industry-standard hashing
Regular security audits and updates
Access controls and authentication mechanisms
Employee training on data protection and privacy

Important: While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access: Request a copy of your personal information
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request your data in a portable format
Right to Withdraw Consent: Withdraw consent for marketing communications
Right to Object: Object to certain processing activities

To exercise these rights, please contact us using the information in Section 10.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and analyze site usage.

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality
Performance Cookies: Track site usage and performance
Functional Cookies: Remember your preferences
Marketing Cookies: Track marketing effectiveness (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

This Privacy Policy applies only to information collected through our website and services.

9. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@skyeface.com.ng
Phone: +234 806 212 1410
Address: I40, Kojomoonu Street, Ijagbo, Kwara State, Nigeria.

Response Time: We will respond to privacy requests within 30 days or as required by applicable law.

Privacy Policy

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